Questions
Questions from Burlington homeowners
Answers to what Burlington homeowners most often ask before and after a plumbing call.
- A person answers the phone
- Residential and commercial plumbing
- Burlington, Aldershot and Waterdown
- The plan explained before work starts
Calls only · a person answers
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Booking and visits
Everything starts with a phone call to (365) 464-5184. Below are the questions we hear most; if yours is missing, ask us directly.
Key point
Answers to what Burlington homeowners most often ask before and after a plumbing call.
Rules and responsibilities
In Burlington, Halton Region supplies drinking water and treats wastewater, and most plumbing changes beyond simple fixture swaps require a permit issued by the City of Burlington. On every job we say plainly whether a permit applies.
Have this ready when you call
- Which fixture, which floor
- Whether the main is closed
- Rough age of the house and heater
- Any past floods or drain work
Still unsure?
Questions that depend on your particular house are better answered in a short conversation, so pick up the phone and describe what you are noticing.
First move in a leak
Close the main shut-off, open a low tap to drain pressure, then call (365) 464-5184.
More questions
Do you handle emergencies?
Yes. Call and tell us it is an emergency; first close your main shut-off if water is escaping.
Where would I find the main water shut-off?
Most often in the basement, beside the meter, where the supply pipe pokes through the street-facing wall. Some homes have it in a crawlspace or utility room.
Which plumbing jobs in Burlington require a permit?
Adding a fixture, relocating a drain or putting in a backwater valve generally calls for a City building permit. Replacing a faucet or toilet usually does not. Ask us about your specific job.
Who is responsible for the sewer pipe to the street?
As a rule, the part of the lateral on your lot is yours, and the stretch beneath the road allowance belongs to the municipality. Check with Halton Region for your address.
Is there help paying for flood-prevention work?
The City of Burlington and Halton Region have offered subsidy programs for items like backwater valves and downspout disconnection. Check the current terms before booking.
How do I pay?
We explain the charges before work starts and discuss payment options on the call.
Can you work on rural homes with wells?
Yes, we work on the plumbing of homes on private wells and septic in north Burlington.